bj's Privacy Policy

Introduction and Scope

bj Casino places the highest importance on the privacy of its platform users. This privacy policy describes what information we collect and how we manage it when you use our website bjcasino.cam, register an account, make a deposit, or use any of our services.

This document serves as a supplement to our Terms and Conditions. By registering on our platform, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, you are requested to refrain from using our services.

This policy applies to all registered and unregistered users who use any service under the bjcasino.cam domain.

Information We Collect

2.1 Information Collected at Registration

When you open an account on the bj platform, we collect the following information:

• Full name and date of birth
• Valid mobile number and email address
• Username and password (stored in encrypted form)
• National ID card or passport details for identity verification
• Current address

2.2 Transaction-Related Information

During deposits and withdrawals, we record the transaction date, amount, method (bKash, Nagad, Rocket, Upay, bank transfer), and transaction reference number. This information is essential for preventing financial fraud and keeping accounts secure.

2.3 Automatically Collected Information

When you browse our site, some information is collected automatically:

• IP address and device type
• Browser type and version
• Page visit time and duration
• Referral source (which link you came from)
• Game play history and betting activity

Purpose of Data Use

bj uses the collected information for the following purposes:

3.1 Account Management

Your registration information is used to verify your account, keep your login secure, and manage the password recovery process.

3.2 Service Improvement and Personalisation

By analysing your gaming habits and preferences, we show you relevant games, bonuses, and offers. This information is also used to automatically award special rewards on certain occasions, such as during the month of your registered birthday.

3.3 Financial Transaction Processing

Your financial information is used to process deposit and withdrawal requests and to maintain a record of transactions.

3.4 Fraud Prevention and Security

User information is monitored to detect and prevent unauthorised access to accounts, money laundering, and other fraudulent activity.

3.5 Customer Support

When you contact us via live chat or email, your account information is used to resolve your issue quickly and effectively.

Data Storage and Security

4.1 Security Measures

bj uses SSL (Secure Sockets Layer) encryption technology to protect its users' data. All data exchanged between your browser and our servers passes through encrypted channels. Passwords are never stored in plain readable form — they are always stored in hashed form.

4.2 Server Security

Our server infrastructure is protected by firewalls, intrusion detection systems, and regular security audits. Access to the servers is strictly controlled — only authorised personnel can access specific data.

4.3 Data Retention Period

We retain all your information for as long as your account remains active. Even after an account is closed, financial and identity-related information is retained for a defined period in accordance with applicable regulations. Transaction records and game logs are kept for a minimum of five years.

4.4 Response to a Data Breach

If there is any possibility that the security of your information has been compromised, we will notify the affected users as quickly as possible and take the necessary remedial steps.

Sharing Data with Third Parties

5.1 Limited Sharing Policy

bj does not sell your personal information to any third party and does not rent it out for marketing purposes. However, in certain situations, limited data sharing may be necessary:

5.2 Service Provider Partners

Transaction-related information required for payment processing is shared with payment gateway providers such as bKash, Nagad, Rocket, and Upay. These partners have their own privacy policies and only receive the information needed to complete a transaction.

Game providers such as Pragmatic Play, PG Soft, JILI, and Evolution may receive certain technical data (such as session IDs) to operate their game software, but they do not receive information that identifies you personally.

5.3 Legal Obligations

In the event of a court order, a lawful request from an investigative authority, or any other legal obligation, bj may be required to provide relevant information to the concerned authority.

Cookie Policy

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. bj uses cookies on the website to maintain your login session, remember your language and display preferences, and analyse site usage statistics.

6.2 Types of Cookies

• Essential Cookies: Required for login sessions and security. Disabling these will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect data to help us understand site performance and user behaviour.

6.3 Cookie Control

You can control or delete cookies from your browser settings. Please note, however, that disabling essential cookies will prevent you from logging in to our platform properly.

User Rights

7.1 Right to Access Your Information

You have the right to view any information we hold about you. You can contact our support team at any time to request a copy of your stored information.

7.2 Right to Correct Your Information

If any information in your profile is incorrect or incomplete, you can request a correction through our customer service team. Changing identity verification information will require an additional verification process.

7.3 Right to Close Your Account

You may request to close your bj account at any time. After the account is closed, any outstanding balance will be settled according to the defined process. However, financial and identity-related records will be retained for a specified period as required by law.

7.4 Right to Opt Out of Marketing Communications

If you no longer wish to receive our promotional emails or messages, you can use the unsubscribe option in any message or let our support team know. However, important account-related messages (such as transaction confirmations and security alerts) will always be sent.

Protection of Minors

The bj platform is intended only for persons aged 21 or above. We do not knowingly collect information from anyone under the age of 21. An age verification process is followed at the time of registration.

If we become aware that information from a minor has been collected by mistake, that account will be closed immediately and the relevant information will be deleted. Our Responsible Gaming policy provides further detail on this matter.

Provisions on Policy Changes

bj reserves the right to update or change this privacy policy at any time. We will notify registered users by email or platform notification before any changes take effect.

If you continue to use our platform after a revised policy is published, it will be assumed that you have accepted the new terms. We therefore recommend reviewing this page regularly. For any questions about changes, please visit our FAQ section or contact the support team directly.

Contact Information

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our customer service team is available seven days a week, twenty-four hours a day, in both Bengali and English.

We will make every effort to respond to privacy-related requests. However, processing times may vary depending on identity verification requirements and the complexity of the information involved.