bj FAQ — Answers to All Your Questions

If the connection drops, bj's server saves the last state of the game. When you log back in, the slot or live casino game resumes from where it left off. For sports bets, any bet that was already confirmed remains intact. If a spin or hand was in progress, it is completed server-side and the result appears in your account after you log in.

bj runs well on any smartphone with Android 7.0 or above, and on iPhones or iPads running iOS 13+. For browsers, the latest versions of Chrome, Firefox and Safari work best. The site is usable on older entry-level devices too, but for live casino or high-definition slots, having at least 2 GB of RAM makes the experience smoother.

Yes, in most cases clearing the browser cache and cookies makes pages load faster. In Chrome, go to Settings → Privacy and Security → Clear Browsing Data, select "Cached images and files" and "Cookies" and clear them. Reload the site afterwards. If the problem persists, check your internet connection and contact bj's 24/7 support.

All bj features are available from a mobile browser — login, deposit, withdrawal, slots, live casino and cricket betting. However, bj's Android APK and iOS app are also available through official channels. Using the app gives you notifications and faster performance, but it is not required.

First, make sure the number is correctly registered and the SIM card is active. Network congestion can sometimes delay an OTP by 1–2 minutes. Try the "Resend" option. If it still does not arrive, click the help link on bj's login page or contact 24/7 live chat.

This usually happens when screen rotation lock is on or an outdated browser is in use. Turning off rotation lock and holding the phone in landscape mode will display most slot games correctly. Update your browser and open only bj without other tabs. There is also a full-screen option in the slots section.

Weekly cashback is calculated on total losses for the week — that is, total bets minus total winnings equals net loss. For example, a Gold tier member with a net loss of ৳20,000 in a week receives ৳20,000 × 0.6% = ৳120 cashback. That is the maximum rate for that tier.

The bj VIP program has five tiers: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; Platinum — up to 0.8%; Diamond — up to 1.0%. Cashback is credited directly to your account and is a partial refund of your net losses.

bj's VIP level is determined by the volume and consistency of regular play. Regular deposits and continued gameplay are the main ways to move up. From Bronze to Silver, then step by step up to Diamond, consistent participation in the program is required. To see your current position and details about the next level, check the VIP section in your account.

Along with weekly cashback, members at higher VIP levels get faster withdrawal processing, priority access to special promotions, and dedicated support. Diamond-level players may receive personalised rewards and invitations to special events. The full list of benefits for each level is available on the VIP page.

Weekly cashback is generally added to the account after the end of each week's calculation period. This cashback can be used on any game at bj — slots, live casino, or sports bets. The specific terms for using cashback are detailed in the bonus section of your account and on the Terms and Conditions page.

Yes, the VIP program starts automatically from the moment you register at bj. New members begin at the Bronze level. There is no need to join separately — the level goes up with regular play and deposits. Any registered member aged 21+ is part of this program.

bj may request identity verification at the time of a first large withdrawal or if any unusual activity is detected on the account. Verification may also be requested if there is a possibility of multiple accounts or to confirm a payment method. Submitting documents in advance helps withdrawals process faster.

For Bangladeshi players, the National ID card (NID) is the most accepted document. A passport or driving licence can also be used. A recent utility bill or bank statement may be requested for address verification. Documents must be clear and not expired.

bj uses SSL encryption to keep all personal information and documents secure. Documents are used only for identity verification and are not shared with third parties. For more details, read the Privacy Policy page, which contains full information on data storage and use.

If verification is rejected, bj generally sends an email or notification explaining the reason. The most common reasons are blurry images, cropped documents, or a mismatch in name spelling. Fix the issue and upload a new, clear image. If the problem persists, contact 24/7 live chat or email support — the team is ready to help in Bengali.

If documents are correct and clear, verification is completed quickly. The exact time may vary depending on the situation, so the support team will update you after submission. Completing verification before a withdrawal means no waiting later, and withdrawals above ৳800 can be processed in as little as 10–45 minutes.

Log in to your account, go to the deposit section, and select Nagad. Enter the amount (minimum ৳500) and send it to the specified Nagad number. Enter the payment reference number correctly — without it, the funds may not be credited to your account. Deposits are generally reflected within a few minutes.

First wait 5–10 minutes, as mobile banking transactions can sometimes be slightly delayed. If it still has not arrived, contact bj support with the transaction ID and time. Keep a screenshot — it helps resolve issues faster. If the correct reference number was not provided, the deposit may remain pending.

bj accepts deposits through five methods: bKash, Nagad, Rocket, Upay, and bank transfer (including major banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount for all methods is ৳500. Cryptocurrency is not accepted.

bj offers a 200% welcome bonus on the first deposit via bKash — up to a maximum of ৳8,000. Example: deposit ৳1,000 and get ৳2,000 in bonus, making the total balance ৳3,000; you can withdraw after wagering 20 times the bonus (৳40,000). To claim the bonus, select the applicable offer at the time of deposit.

At bj, the minimum deposit through any method is ৳500. This amount is enough to start any game in the slots section — whether Fortune Tiger, Fortune Gems 2, or Gates of Olympus. A minimum deposit of ৳500 is also required to receive a bonus. A higher deposit gives more value for larger bonuses.

Withdrawals from bj can be made via bKash, Nagad, Rocket, Upay, and bank transfer. The minimum withdrawal amount is ৳800. Funds generally arrive within 10 to 45 minutes. Having verification completed makes the process even faster. Full terms for deposits and withdrawals are available on the Terms and Conditions page.